Returns & Exchanges

At JRL, we want you to be completely satisfied with your professional beauty tools. If you are not happy with your purchase, we offer a 30-day return policy for unused products in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Items

  Securely place the unused beauty tools in their original box, ensuring all accessories, manuals, and protective inserts are included.

• 3.
  Ship the Package

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.